Complaint filed on BART's Web site today...
More than a month ago, a high-value ticket of mine was caught in the machine at Dublin/Pleasanton. It was torn in half, so the station agent there wrote me a pass and I got out without problems at Civic Center. As it was near midnight, I didn't deal with the ticket until the next day. I went to Ticket Exchange in Civic Center and the man there told me to talk to a station agent for an envelope to mail it in. I talked to the station agent, who only gave me an envelope with an Oakland PO Box on it.
I mailed the ticket, stapled together, with a note that had my name, address, phone number and email.
Since it has been so long I had almost forgotten I even mailed it! I called BART today to ask what I should do about this and the man who answered the phone told me that in the future I should get a receipt from the station agent and have the agent mail it. Well, that doesn't really help me now with my missing $30!
He gave me a number to call about the tickets, and when I called it I got BART engineering. So I'm using this form.
All I want is to know where my refund is and why it has taken so long. Is it lost in the mail? Why wouldn't the station agent have known what to do?