BART is failing miserably for commuters
I simply cannot depend upon BART to get to work on time anymore unless I build in an extra 45-60 minutes for commuting to work. This is getting to the truly ridiculous stage. Trains from Pittsburg Baypoint to San Francisco are loaded past capacity. I boarded a 10 car train at Pleasant Hill on Monday that all seats were already full. The train was already loaded to a safe capacity after Walnut Creek passengers boarded. More people at Lafayette crowded on, and by the time the train reached Orinda, people were left standing on the platform. This overcrowding is exacerbated when BART runs 8 or 9 car trains at the peak of commute hours. This cannot continue to be business as usual for BART. Something has to give.
This morning, due to police activity at MacArthur station, BART claimed a delay of 10-15 minutes. That may have been a train schedule delay of 15 minutes, but what it means in real time to commuters is an extra 30-45 minutes to get to work.
I stood on the platform at Orinda this morning and let 3 trains go by that were packed to capacity. The train I finally boarded was nearly full. At Rockridge, it was packed to maximum safe capacity. At MacAurther, more people crowded in until it was so packed, I could not even raise my right arm. Fortunately, I had a handhold on the ceiling rail with my left hand. There were people who needed to get off the train at downtown Oakland stops that were not able to make it to the door before it closed.
If BART was dependent upon providing good customer service to stay in business, they would be fucked and bankrupt by now.
BART management needs a serious overhaul. They don't seem to have the capability to plan ahead for increasing ridership, and there seems to be no contingency plans when things go wrong at commute times. This is failure on an epic scale.