Train Door Problems
The train I was on yesterday had a door problem. The auto announcement kept repeating that the door was obstructed, even though it was visibly closed. The Train Operator announced that he was leaving the cab to try to take care of the problem. The train departed shortly after that. I commend the Operator for taking the time to correct the issue so the train didn't have to go out of service. However, he failed to announce that the door had been manually locked out. When I reached my stop and tried to exit, the door didn't open and I tried to make my way to the other end of the car to exit. Of course, on a crowded train there was no way to get to the door before it closed and the train took off. It would have been nice to have an announcement that riders in that car would only have one working door. It would have also been nice to allow some extra time for riders to exit the crowded car with only one working door.
One step forward and two steps back for customer service. Nice try BART.
This incident also causes me to question why a train with a door problem has to be taken out of service if the TO has the ability to lock out a door. Are trains being taken out of service because a vindictive TO wants to "teach us a lesson" or are they just too lazy to leave the cab and take care of the problem?