Richmond escalator stopped abruptly, got back injury. BART paid pennies.
I was riding the BART escalator at the Richmond Station, which was packed with commuters and it stopped abruptly. I tripped down multiple stairs and strained my back per the ER. I filed a claim and BART and after 4 months BART's claim adjuster gave me a offer of pennies, stating that the incident was, "a case of questionable liability. While the escalator may have stopped abrupt enough for you to fall, the escalator was still within the code compliance." The amount only covered my doctor's visits and my time off from work.
I was told that the investigation was centered in two areas. One being the maintenance of the involved escalator and the other is determining the extent and claim settlement value of your injury claim.
Any Richmond rider knows that the escalators are down more than up. After my injury the escalator was down the weeks of 5/4, 5/11, 5/20 - 5/22 and finally a sign was posted that it would be down from 5/22 - 6/7. The stairs were completely replaced and since then, the escalator has been down again.
BART own up, your escalators are not within compliance.